Fix OnePlus 7/8 Mobile Data & Wi-Fi Issues

If you own the OnePlus 7 or OnePlus 8 phone, you will agree it is an amazing device. OnePlus is well known for producing good quality phone. The best in class design, great specs and very reasonable price are some of the selling points of the amazing smartphone.

In spite of its amazing specs, the OnePlus 7 and OnePlus 8 have its fair share of downsides. While some individuals are enjoying their devices, several others are dealing with one issue or another and there are several complaints about the otherwise wonderful device. Network issue is one of the commonest problems that users of OnePlus 7 and OnePlus 8 complain about.

Depending on network and the region you are currently located, you may be having issues of network fluctuation or total network outage. While there are users that have been totally fine with their device, there are several others that have complain about network issues.

In this article, we’ll look at both mobile data and WiFi connections issues and how to fix them in order for you to take full advantage and enjoy the amazing features these devices offer.

How to Fix Mobile Data Connectivity Issues in OnePlus 7/8

Below are basic yet effective solutions to mobile network connectivity issues. These are recommended workarounds you should try before contacting OnePlus support.

1. Restart the phone

If the mobile data signal is available but is not working, then it may be due to some minor system glitch that may be affecting the phone’s cellular system. Often performing a simple reboot of your phone can fix such random glitch.

2. Toggle Airplane Mode on and off

Another effective solution to fixing wireless connectivity issues on your OnePlus phone is the Airplane mode trick. It basically works by turning Airplane Mode on for a few seconds and then turning off again. This action resets all wireless features on your phone and thereby eliminating any existing flaws in the phone’s network system.

To perform Airplane Mode trick, go to phone’s Settings -> Connections-> Airplane Mode menu and then toggle the Airplane Mode switch to turn the feature on for a few seconds and then turn off again.

3. Reset network settings

A network reset deletes all current network settings on the phone including WiFi network, Mobile data and Bluetooth connections. Hence, performing this action will remove any error in the network configuration settings that may cause connectivity issues.

To reset network settings, go to Settings-> System -> Reset options -> Reset network settings menu and then tap Reset Settings and confirm. After the reset, your device restarts and then loads up the default network values.

4. Try Different SIM card

Sometimes damaged or corrupted SIM card can cause the problem. To make sure this is not the case, try another working SIM and see if it works.

5. Wipe Cache Partition

If your OnePlus 7/8 still has network problem even after resetting network settings, then deleting the system cache can help. It may be that the system cache is corrupted and deleting will replace it with a new one. To delete cache partion, follow the steps below:

  • Turn off the phone.
  • Press and hold the volume down and power button keys simultaneously until the Android System Recovery menu options appears.
  • Select the language of choice using the volume keys to navigate the menu and press the power button to select.
  • Scroll down to “Wipe data and cache” and select “Wipe cache.”
  • You will be asked for final confirmation before completing the process.

How to Fix WiFi Connectivity Issues in OnePlus 7/8

Below are recommended solutions to fix WiFi connectivity issues on your OnePlus 7 or OnePlus 8.

1. Restart your phone

Sometimes a minor firmware problem can cause the problem. Just a simple phone reboot can fix the connection issues in such scenario. Force reboot allows your phone memory to refresh and reload all its services thereby fixing minor system glitches that might be causing the problem.

2. Restart your modem/router

If the problem persists even after restarting your phone, next try restarting your modem or router. The modem/router often freezes and may cause connectivity to drop. Rebooting the device helps to refresh itself and its services.

3. Forget and reconnect to network

The WiFi connectivity problem can be caused by wrong configuration in the network setting. Forget the existing the connection and reconnect to make sure this is not the case. To forget and reconnect to network, follow these steps:

  • Open Settings
  • Tap on WiFi
  • Choose the Network
  • Tap on Forget

Now reconnect and reconfigure your network settings and check if the problem is resolved.

4. Reset the network settings

Performing this procedure reverts your phone’s network settings to their default and can often solve the connectivity problems. To try this option, follow the steps below:

  • Open Settings from your home screen
  • Tap System
  • Tap Reset Options
  • Tap Reset Wi-Fi, mobile & Bluetooth
  • Tap Reset Settings twice to confirm the process

5. Disable the WiFi sleep option

Your phone will drop WiFi connection when your phone goes to sleep in order to save battery. You can disable this behavior and choose to keep WiFi on even during sleep or when your screen goes off. To do this, follow the steps below:

  • Open Settings
  • Tap on Battery
  • Tap on Battery optimization
  • Tap on Advanced optimization
  • Toggle Advanced optimization to Off
  • Toggle Sleep standy optimization to Off

6. Change Mac address type to use device mac

Starting from Android 10, the default MAC privacy setting is set to randomized MAC addresses. Change that to use device MAC. To change the setting, follow these steps:

  • Open Settings
  • Tap on WiFi
  • Choose the Network
  • Tap on Privacy
  • Change Mac address type to ‘Use device MAC’

7. Check and install updates

A software bug in the older versions of the OS can cause connection issues on your OnePlus 7 or OnePlus 8. Upgrading to newer versions can help fix the problem as hey come fixes for the known bugs. To upgrade the OS on your phone, follow the steps below:

  • Open Settings menu
  • Tap on the About Phone option
  • Tap on Check for Update option. If there is an update available, go ahead and update to that version.

8. Factory reset your device

This should be your last resort when all other options fail to fix the problem. Performing factory reset will erase all your files and data. Ensure to back up your important files before proceeding. To restore your device to factory setting, follow the step below:

  • Open Settings from your home screen
  • Tap System
  • Tap Reset Options
  • Tap Erase all data (factory reset)
  • Tap Erase All Data twice to confirm the process

The process will take some time to complete. Once its done, your phone will restart. After your phone has restarted, check whether the network issue has been resolved.


We hope the above solutions helped you to fix the network connectivity issues on your OnePlus 7 or OnePlus 8 smartphones. If the problem persists after trying the different approaches discussed here, you should consider contacting OnePlus support for further diagnosis.