Common Google Play Music Problems and How to Fix Them

Google also has its own streaming app and music player. This app comes built-in in most Android phones and many people use it. Also. This app, Google Play Music, has 35 million songs, which is very impressive. Furthermore, with Google Play Music, you can purchase a subscription service. With this subscription, you have access to the entire portfolio that is offered by Google. You also can have access to YouTube Red.

If you do not want to have access to their streaming service, you can also use the app as a music player. By using the app as a music player, you can enjoy the music you have on your phone. However, if you want to have both services – music streaming and music playback – in just one app, Google Play Music is a good option. We also have a review here in SlashDigit in which we talk a little about Google Play Music. Unfortunately, Google Play Music has some problems. This guide is aimed at you who use Google Play Music and face these problems. We will teach you how to fix them.

1. Duplicate Tracks

As you may know, you can sync your Play Music library with your iTunes and it is possible that some tracks come duplicate. Possible solutions:

  • Google’s music app does not offer any way to identify and delete duplicate tracks. The only possible solution is deleting the duplicate tracks manually or deleting the entire library and uploading songs again making sure you do not re-upload duplicate tracks.
  • There is a method that you can use to get rid of duplicate tracks, but it requires technical knowledge. A Reddit user created this method and he teaches in a step-by-step guide how to do it.

2. Problems with Payment

Some Google Play Music users have faced error messages stating that the payments for the first time or when renewing it was declined, could not be processed, or that the card was “not eligible”.

  • One possible solution would be removing and adding your credit card again to Google Payments making sure the card information is correct. In the case your credit card works everywhere else besides Google Play Music, you should contact your bank or Google and try to solve this problem with their help.
  • Restarting the app and Play Store can also solve this problem. Go to Applications (depending on the device, go to Apps or Application Manager) in the Settings menu and scroll down to Google Play Store. Tap on Force Stop. Then, Storage and then tap on Clear Cache and then Clear Data. Depending on the device, you can find the latter in Storage and USB. After these steps, open Google Play Store again and try to pay again.

3. Tracks Available on Web Player, but Missing on Phone

Some users complain there are some tracks that are available on the web player, but you cannot access them on the app.

  • To solve this problem, you will need to clear the cache again. Just go to Storage and then Clear Cache. On some device, it can be under Storage and USB. Restart the device and open Google Play Music. Possibly, all your music will be there.