Camera not working on your new Galaxy Note 20 or Note 20 Ultra? This problem seems to be prominent issue with most Galaxy Note 20 users as many of them reported of camera acting weird and having all kinds of issues.
Here are some of the problems they faced with the camera on their new Galaxy Note 20 series phones.
- Camera immediately closing after opening
- Camera not focusing well
- Camera preview not available
- Camera shaking and making rattling noise
- Camera producing blurry photos
- Displaying “Camera Failed” error message
- Displaying black screen with message “You cannot use more than one application using camera at the same time. Camera will close.”
The good news is there are fixes that you can use to solve these problems. Below we list some of the ways to fix the camera problem on Samsung Galaxy Note 20 and Note 20 Ultra.
Solutions to fix camera issues on Samsung Galaxy Note 20 and Note 20 Ultra
1. Close and restart the camera app again
Sometimes the camera app can freeze due to software malfunction. Simply closing and opening the app again can fix such problem.
To close the camera app, follow the steps below:
- Touch and hold the Recent apps key on the bottom left corner.
- Find the camera app in the recent applications and tap the X icon on the top right corner.
2. Reset the camera app
Try resetting the camera app settings and see if that fixes the problem. To reset camera, follow the steps below:
- Launch the Camera app, and then tap on Settings.
- Tap Reset settings, and then tap Reset to reset the camera.
3. Remove the screen cover
Sometimes covering your phone with a case that doesn’t fit well could cause issues with your camera and if you take it out can fix the shaking and focusing problem.
4. Clean the camera lens
If the camera lens is dirty, it will produce low quality and unclear photos. Take a clean soft cloth dampen with alcohol solution and wipe off the dust or smudges on the lens.
5. Adjust the camera focus
Make sure your camera is focused correctly on to the subject. Incorrect focus of the object can produce blurry or unclear photos, especially if you are using manual focus to take photos.
6. Reboot your phone
If the above solutions do not work, turn off and restart the phone. This action will refresh your phone by restarting all the apps and services. This will solve the problem caused by apps or software malfunction.
To reboot your phone, follow the steps below:
- Press and hold the side button and volume down key together until the Power Menu appears.
- When the Power Menu appears, tap the “Power Off” or “Restart” button.
7. Clear the camera cache and data
Clearing the camera cache and data can fix the problem if the issue is caused by camera app malfunction. Here’s how to clear the camera cache and data.
- Go to Settings
- Next, tap on Apps
- Navigate to Camera app and tap on it
- Now, tap on Storage
- Tap Clear cache on the bottom right
- Next, tap Clear data and click OK to confirm
8. Disable all apps that use camera
There may be apps that is using the camera and its services for some of its function and that can cause problem with your camera. To check which apps are using the camera, follow the steps below:
- Go to Settings
- Tap on Apps
- Click on the 3-dots menu located on the upper right corner of the screen
- Then, click on Permission Manager
- Tap on Camera from the list
- You will see all the apps that have permission to access the camera
- Select the app you want to remove access to the camera and set to Deny
- Repeat the above step and set Deny for all apps
9. Wipe system cache partition
A system cache partition is a temporary storage that stores frequently accessed files and data. Sometimes, this system cache can get corrupted and cause problems. Wipe the cache to remove any errors if there are any.
Here’s how to clear system cache partition.
- Turn off the device
- Press and hold the Volume Up key and the Bixby/Power key.
- Continue to hold both keys until Android Recovery menu options appear
- Press the Volume down key and navigate to Wipe cache partition
- Press Bixby/Power key to select
- Press the Volume down key to highlight Yes, then press the Bixby/Power key to select
- When the process is complete, Reboot system now is highlighted
- Press the Bixby/Power key to restart the device.
10. Factory reset your phone
If the problem started after a firmware update, it can be a software bug that came with the update. Restoring your device back to earlier version of the software should resolve the problem.
Here’s how to restore your device to factory default.
- Open Settings from your home screen
- Tap on General management
- Tap on Reset
- Tap on Factory data reset
- Scroll down and tap on the Reset button
- Tap the Delete all button to proceed with the reset
After the reset is done and the phone has fully rebooted, launch the camera app and and see if it works. If it doesn’t, take the phone to a certified technician for further inspection of the problem.