Wireless charging not working on your Samsung Galaxy Note 20 or Note 20 Ultra? The problem seems to be affecting a lot of users as they reported wireless charging not working for some reason, although they are pretty sure nothing is broken on their devices.
There are a lot many factors that can affect the wireless charging functionality, such as not placing your phone correctly on the wireless charging pad, using accessories while charging, third-party phone cases, software malfunction or hardware defect and more that can cause wireless charging to stop working.
This guide will help you with some tips to try if you are experiencing wireless charging issue on your Samsung Galaxy Note 20 or Note 20 Ultra. Read on.
How to Fix Wireless Charging Issue on Samsung Galaxy Note 20 and Note 20 Ultra
Here are some tips to fix wireless charging not working issue on your Samsung Galaxy Note 20 or Note 20 Ultra.
1. Check the power adapter and cable
To use wireless charger, you have to connect it to a power source using a power adapter and a charging cable. If either of them is defective, the current will not reach the charging pad and consequently no wireless charging will occur. Make sure the power adapter and the charging cable are in working condition. Try charging the phone using the cable and see if it works. If it doesn’t, try the next solution.
2. Check the charging port and connector
The charging port connects your power adapter to the cable which then connects to the wireless charging pad. If it’s broken or something, then the current may not reach the charging pad. To make sure this is not the case, check for any dirt or debris in the port. Also, check if both connector ends of the cable aren’t wet, dirty or worn off. If they seem dirty, use a dry cloth dampen with alcohol solution and clean the dirt off the port and the connector ends. Once you have done that, connect it to your wireless charger see if it now works. If it doesn’t, proceed on to the next solution.
3. Enable wireless charging
If there is nothing wrong with your power adapter or cable, and wireless charging is still not working. The next thing you should do is check if wireless charging is enabled. Wireless charging feature is enabled by default and should run automatically once you place your phone on the wireless charging pad. However, it’s possible that you may have accidentally turned off wireless charging and that may be the reason why wireless charging is not working for you.
To check if wireless charging is enabled, follow the steps below.
- Open Settings
- Tap on Device care
- Tap on Battery
- Tap on Charging
- Toggle Fast wireless charging to ON if not already
4. Turn off fast cable charging
Sometimes you may notice wireless charging turning on and off while charging and that may be because you have fast cable charging enabled that tries to switch the charging mode between fast cable charging and fast wireless charging. Try turning off the fast cable charging to stop this from happening while charging wirelessly.
Here’s how you can turn off fast cable charging.
- Open Settings
- Tap on Device care
- Tap on Battery
- Tap on Charging
- Toggle Fast Charging to OFF.
5. Turn on Wireless Powershare
If you are having issue wirelessly charging another Galaxy phone or wireless device like Galaxy Watch or Galaxy Buds+ using your Note 20 or Note 20 Ultra, you should check if Wireless Powershare is enabled. To enable it, just pull down the notification bar from the top of the screen, look for Wireless Powershare icon and enable it. Wireless Powershare also has a battery limit that can affect the wireless charging. If the battery level reaches a certain percentage that you have set, wireless charging will stop. Here’s how to change battery limit for Wireless Powershare.
- Open Settings
- Tap on Device care
- Tap on Battery
- Tap on Wireless Powershare
- Scroll down and tap Battery limit
- Set the battery limit and you are done.
6. Re-adjust the phone on the charging pad
While placing the phone on the center of the charging pad should just work fine, sometimes a slight movement or misalignment in the position can break the wireless connection and stop the transfer of power from the charger to your phone. Re-adjust the position of your phone to reestablish connection and see if that will work.
7. Remove the case, cover, or protectors from your phone
Wireless charging may not work with some third-party cases, covers and protectors. Try removing them and see if that will help.
8. Remove any accessories connected to the phone
If there are any accessories connected to your phone, remove them as they could affect the wireless charging. Also make sure you do not have a charger or a USB cable connected to your phone while charging wirelessly as that may disable the wireless charging feature.
9. Use compatible wireless charger
Samsung wireless charging works with Qi compatible devices. If you are using third party wireless chargers, they may not not work or be too weak to charge your phone so make sure you only use Samsung approved Qi wireless chargers.
10. Reboot the phone
Sometimes minor software glitches can affect the normal function of your phone including wireless charging functionality. This kind of temporary problems can be easily fixed by doing a simple reboot of the device. This will refresh the system and all its services and will clear any software malfunction that prevented wireless charging from working.
11. Wipe the system cache
A system cache is used for storing frequently accessed files and data. Sometimes, this can get corrupted and cause problems including wireless charging functionality. Try deleting the cache to clear any errors present.
Here’s how to wipe system cache partition.
- Turn off the device
- Press and hold the Volume Up key and the Bixby/Power key.
- Continue to hold both keys until Android Recovery menu options appear
- Press the Volume down key and navigate to Wipe cache partition
- Press Bixby/Power key to select
- Press the Volume down key to highlight Yes, then press the Bixby/Power key to select
- When the process is complete, Reboot system now is highlighted
- Press the Bixby/Power key to restart the device.
12. Factory reset the phone
If the wireless charging stopped working after a firmware update, the problem may be due to some software bug that came with the update. In such cases, restoring your device to earlier version of the software can definitely help fix the problem. However, you must take backup of your files and data before doing this as the procedure will delete everything on your device. If you want to go ahead and factory reset your device, here’s how to do that.
- Turn off your device (Press and hold Power/Bixby button and Volume down key together until the Power Menu appears, then tap the Power off to turn off the device)
- Now press and hold the Power/Bixby and Volume Up keys for few seconds
- When the Note 20 logo is displayed, release the keys and wait until the Recovery menu appears
- Use the Volume Down key to highlight and select “Wipe data/factory reset“
- Press the Power/Bixby key to select the option
- Use the Volume Down button and highlight Factory data reset option
- Press the Power/Bixby key to proceed
- After the factory reset completes, you will see the recovery menu again.
- Select “Reboot System Now” and press Power/Bixby key to restart the device
Conclusion
We hope this guide was helpful in your attempt to troubleshoot and fix wireless charging issue on your Samsung Galaxy Note 20 or Note 20 Ultra. If the problem still persists after trying all the tips mentioned here, you should contact Samsung care to seek further assistance on the issue.